FAQ's

ZERRIN is a curated marketplace and media platform championing emerging brands and sustainable consumption. We launched in 2018, and are based in Singapore.

Our brands are curated from both South-East Asia and Europe. Generally, they are between 1 and 5 years old. When assessing a partner, we look how they approach both design (quality and originality!) as well as sustainability and social impact. To do so holistically, we came up with an in-house method called the Better Brand Framework.

No, we don't. While we used to have a physical store in Singapore at Marina One, that has closed and we'll be focusing on online and occasional pop up events. Stay tuned to our socials or newsletter to be notified about those upcoming!

Please reach out to us at buzz@zerrin.com, and fill out our stockist form so we can learn more about your brand. We'll be in touch!

Sustainability is a nuanced issue. First of all, there is no such thing as a 100% sustainable brand! When working with partners, we look at their impact in five key areas: Product, package, people, planet and principles. We ask detailed questions (and for provided evidence) of where and how their designs are made, the people involved in the various tiers of their supply chain, and how they are measuring their impact. Not every brand is perfect—most of the time emerging brands don't have the budget to do everything as they'd want to right from the start, like working with the best fabric possible, or with a certified factory. Where brands state they have certifications (be it beauty or fashion) we ask to see this if the information is not already clearly available on their own channels. Above all, sustainability is a journey for all brands and our priority is working with brands who are 1) creating cutting edge, beautiful products that we're proud to curate and 2) are doing so in a heart-led way, minimising their impact as much as possible.

If you have any fit queries, just hit our chat button and our team can help to advise you! Otherwise, we offer exchanges or refunds within 14 days of receiving your order. For more information, read our shipping and returns page.

All orders locally within Singapore (standard delivery) arrive within 3-4 working days. Do note, if you've ordered from multiple designers you will usually receive more than one package. Don't worry, that's normal! If ordering internationally, shipping time frames will vary. Do check our detailed Shipping & Returns page for exact rate information.